FAQ

1. How much maximum payload of Vibration Isolator? 

There are 02 kind of vibration isolator:

  • 15kgs Vibration Isolator supports 10 – 20kgs (underslung operation) and maximum 15kgs (overslung operation) payload. 
  • 25kgs Vibration Isolator supports 20 – 30kgs (underslung operation) and maximum 25kgs (overslung operation) payload. 

Do I need to adjust shock module of vibration isolator?

The Custom Easy Vibration Isolator is designed for specific payload. You don’t need to adjust shock module. 

3. How can I install Ronin 2 into Vibration Isolator?

There are 02 options to mount the Ronin 2 as well as other camera gimbals. 

  • Mounting to Universal Plate directly: With updated Universal Plate V2, the Vibration Isolator supports most of gimbal in the market. See the gimbal list vibration supported:Vibration Isolator supported gimbals
  • Convert gimbal mount to Mitchell based-mounting and install to Female Mount of Vibration.

Learn more Alessandro Ramadori setup:

Alessandro Ramadori setup vibration isolator

 

Vibration Isolator Delivery

1. What’s in the box?

Only vibration isolator in the box, there is no travel case. 

2. When will I receive Vibration Isolator if I order now?

If it is available, we can ship within 1 working day after payment is confirmed. Please check the lead-time at store link or email us at contact@customeasy.org for to update the current stock.

3. How much chargeable weight of Vibration Isolator?

Based on product you choose:

  • 15kgs Vibration Isolator with Male Mitchell and Universal Plate: 4.0 kgs.
  • 15kgs Vibration Isolator with Male and Female Mitchell Mount: 6.0 kgs.
  • 25kgs Vibration Isolator with Male Mitchell and Universal Plate: 5.5 kgs.
  • 25kgs Vibration Isolator with Male and Female Mitchell Mount: 7.0 kgs.

4. Where does the product ship?

Products are made and delivered from Ho Chi Minh City of Vietnam.