ORDERING

How do I place order?

It is very easy and secure to order online at customeasy.org. To find any item that we sell on our website, you just need to go to the “menu” on the right side or you can simply use the product search which you will find in the middle of page. Also, we have the “categories” at the left corner which makes finding the right product easy. After selecting the product, click on “Add to cart”. It will take you to the page where you can see the product you have selected. Here, you can change the quantity of the product if you wish so. From this page, you can either proceed to checkout or continue shopping.

When you have finished shopping, click on either the “Cart” at the top-right of the website either to review your selections. When you are satisfied with your order, click the “Proceed to Checkout” button to complete your purchase.

Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser or you can also contact us via email

How do I tracking my order?

A shipping confirmation email that includes a tracking or delivery confirmation number is sent to all the customers. Then customers can track the order by visiting the appropriate carrier’s website for online tracking or you can also contact us via email

For FEDEX : https://www.fedex.com/apps/fedextrack/

For DHL : http://www.dhl.com.vn/en/express/tracking.html

For UPS: https://www.ups.com/track

What forms of payment does Custom Easy accept?

Custom Easy has two options to make online payment that is Paypal & Bank Transfer. You can also contact us via email. All ways are too secured and much easier to make the online payment.

How do I use a promotion or coupon code?

On “Cart” page, you will find a section titled “Enter a Discount Code”. Enter the code into the box and click “Apply coupon” to update your order subtotal. Customer can use one promo or coupon code per order.

What If an item is not in stock?

If the item is not in stock, please email us at contact@customeasy.org to get the latest lead time and when it is re-stock.

How can I cancel or change my order?

This is quite important to note that orders received before 1400 hours are supposed to be shipped the same day. On our website, as such there is no option to either cancel or change the order. For any cancellation or changes in the order, customer need to contact us on our mail contact@customeasy.org to effect changes or cancellations and customer will guided back with appropriate steps.

What if Customeasy.org is unable to accept my order?

We do accept all the orders as far as the products, prices, shipping charges and other details are absolutely right. But we reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, we will issue a credit to your payment method in the amount of the charge.

Is shopping at customeasy.org secure?

Customers do not need to worry at all as ordering online from our store is completely secured. All online transactions are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet. For more information about the protection of your personal information, you can read our Privacy Policy.

Note: If you are using e-mail filters and/or blockers, be sure to add customeasy.org to the safe sender list in your address book to ensure that you receive our notifications and updates.

Computer monitor color accuracy?

All the products on our website are presented accurately. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product’s true colors may not appear as they should on your screen

SHIPPING & DELIVERY

How will my order be shipped?

From Mondays to Fridays, we ship all the orders same day placed before 11.00 AM (GMT +7). We ship the orders either through Fedex, DHL or UPS. We generally use standard shipping. Orders received on Saturdays & Sundays are shipped on following business day.

Does Custom Easy ship internationally?

Yes, we ship internationally.

Which shipping couriers does Custom Easy use?

We use the Fedex, DHL or UPS to ship all packages.

How much does shipping cost?

Customer has to enter the country and zip or postal code on “Cart” page and click on “Get A Quote” for calculating the actual shipping cost based on your shipping destination and the weight/dimensions of the items in your order.

When I will receive my order?

Delivery period depends upon the destination and the shipping option you have selected for. Regarding your delivery period concern, you can always contact us via email prior to making a purchase and proper information will be provided on case to case basis. We ship through DHL & FEDEX and both the couriers are very reliable & fast.

How about delivery time for my order?

In general delivery time is as follows:

• “In Stock” – Ships in 1-4-days or less.
• “Pre-Order” – Generally ships in less than 30-days, see the specific product description for details.
• “Special Order” – Shipping time varies, see the product description or contact us.
• “Out of Stock” – Estimated to ships in 3-4 weeks.

Can I pick up order at your store?

Custom Easy does not provide any option to pick the order from our store. Customers can buy the products directly from our website.

WARRANTY

What Warranty you provide on your products?

Custom Easy offers 1 year warranty for its products. Items which are covered by the warranty period will be replaced at no cost to the customer. Replacement parts of the product will be provided at nominal cost (covering the cost price of the replacement parts only) to the customers after the Warranty Period has expired. We will cover the complete cost of sending replacement parts within the warranty period. After that, Nominal & Actual shipping cost will be required.

RETURN & EXCHANGE

Return Policy

If you are dissatisfied for any reason with your purchase, you may return it within 14 days of the purchase date for either 100% refund or replacement in which customer will have to bear the return shipping expenses. Refunds on returned items will be issued in the same payment form as selected at the time of purchase. Only the product cost will be refundable. Shipping cost is non-refundable. Also, this may seem obvious, but we can process returns only for items purchased from Custom Easy.

Returns are subjected to following conditions.

• All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, and all accessories.
• Custom Easy is not responsible for any incidental damage resulting from the sale or use of any article purchased with us. We are responsible for the monetary value of the purchased item only.

 

What if my item is defective, broken or needs repair?

Custom Easy will always stand by its products. We devote a great deal to the quality and manufacturing methods so that customers feel satisfied with the products purchased from us. However, on rare occasions, a product can have a defect that was undetected by us or that becomes apparent during use, customer can contact for further assistance. Apart from this, we offer one year manufacturing warranty on mechanical products

How do I exchange an item?

To exchange an item, customer has to follow the same steps as detailed in “ return policy”. Customer will have to inform us regarding exchange.. As soon as we receive your returned item, a new item will be dispatched to you. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped.

Please allow 3-4 business days to process your exchange once the returned item has been received by us.

Are there any items I can not return or exchange?

There is no such item which you can’t return or exchange but we want our customers to go for right purchase so that such situations of return or exchange may not arrive.

What if my shipment is missing an item?

Every shipment undergoes proper checking & verification so that nothing should go missing. But if in rarest case, it happens, we immediately ship the missed out item.

What if my shipment is damaged in transit?

All the safety concerns are considered while shipping the items. But, in case, customer receives a damaged item, we want our customers to inform us immediately without any delay so that we can take the required action. Any complaints regarding damage will be entertained within 7 days of the receipt of product.